Support
For calculator issues or ideas, describe your browser/device, the steps you took, and any error messages.
Contact
Questions, feedback, or a correction request? We’d love to hear from you.
Corrections
If a fee or tax rule looks off, include your state/county and a screenshot or quote line. We’ll review promptly.
Partnerships
We’re exploring data partnerships for TTL and fee lookups. Tell us about your dataset and coverage.
How to Reach Us
- Email: Use the mail link in the site footer or your preferred client.
- Response Time: We aim to reply within 2–3 business days.
- Availability: Monday–Friday, major US holidays excluded.
Contact FAQ
Do you offer individual tax/legal advice?
No. We provide general information only; consult your local DMV or a professional for advice.
Can I request a feature?
Yes—send a brief description and a sample use case. Prioritized features appear on the homepage changelog.
Contact Channels
Use the footer link; include screenshots and your state/county for TTL questions.
Bug Reports
Describe steps to reproduce, browser/device, and the inputs you used in the calculator.
Data Corrections
Share official links (DMV/DoR) or a redacted buyer’s order to verify a rule.
Escalation & Response
- Response Window: We aim for 2–3 business days.
- Priority: Accessibility issues and math errors are prioritized.
- Outcome: If we update copy, we’ll note material changes on the changelog.
Specific Requests
Feature Ideas
Tell us the problem you want to solve (e.g., “compare two states”). Example inputs help.
Partnerships
Have TTL or dealer fee datasets? Share coverage, update cadence, and license terms.
Content Feedback
Point out unclear phrasing; we’ll tighten examples and add clarifying notes.
Important Notes
- We provide general information; this is not tax or legal advice.
- Rules change by jurisdiction—always verify with your DMV and dealer.
- We don’t sell vehicles or finance products; we focus on clarity.
What to Include If You Reach Out
To protect your privacy, please avoid sending account numbers or full personal identifiers in messages.
- Let us know which page or feature you were using when a question came up.
- Describe the part of the calculation that felt confusing or inaccurate.
- Share approximate numbers (price, taxes, term) rather than full copies of sensitive documents.
This makes it easier to understand the issue while keeping your details safe.
What to Expect After You Send a Message
This project is focused on improving the general tool rather than providing one-on-one purchase advice.
- You may receive summaries or clarifications that are useful to many visitors at once.
- Personal loan, legal, or tax decisions are still best handled with professionals who know your full picture.
- Feature requests and bug reports are reviewed in batches and weighed against other improvements.
Knowing this upfront helps you decide which questions to send and which to explore with local experts.
Respecting Boundaries When Asking for Help
Clear boundaries make it easier for everyone to participate in a helpful way.
- Ask questions that can be answered without seeing your full identity or account data.
- Understand that this site cannot intervene in disputes with dealers or lenders.
- Use responses as one of several inputs when you shape your final decision.
When you keep expectations realistic, the guidance you receive is more likely to feel useful.
Preparing Questions Before You Contact Us
A little preparation makes your message clearer and easier to respond to.
- Write down the specific field or section that triggered your question.
- Mention whether you were using a desktop, tablet, or phone.
- Share what you expected to see compared with what you actually saw.
This level of detail helps identify whether the issue is a misunderstanding, a wording problem, or a technical glitch.
Example Messages That Help Us Understand Your Question
Short, specific messages are easier to respond to than long, vague ones.
- "On the home calculator, I'm not sure whether to put my trade-in value before or after tax—can you clarify?"
- "I'm modeling two OTD offers with different terms. Which fields should I focus on when I compare them?"
- "The state page for my area mentions local fees. How should I estimate those if the dealer hasn't itemized them yet?"
Questions like these point directly to the part of the site that needs clearer wording or examples.
Managing Expectations About the Kind of Help We Can Offer
Knowing what this site can and cannot do keeps interactions smooth and respectful.
- We can clarify how fields work, which numbers matter, and what different scenarios mean.
- We cannot make decisions for you or guarantee specific outcomes with dealers or lenders.
- We aim to respond with general guidance rather than personalized financial advice.
Understanding these boundaries helps you get the most from the support that is available.
Taking Notes on the Answers You Receive
Writing down responses makes it easier to spot patterns across different conversations.
- Record which part of the site each answer helped clarify.
- Note any phrases or explanations that made a complex idea finally click.
- Keep these notes near your other car-buying documents so you can revisit them later.
Over time, your notes become a personalized guide that fits the way you think.
Deciding When It's Worth Reaching Out With a Question
Not every moment of confusion needs outside help, but some absolutely do.
- Try rereading the relevant section once and running one more test scenario.
- If the same confusion remains, write down your question as clearly as you can.
- Reach out when the answer would genuinely change how you use the site or view an offer.
This simple threshold keeps your outreach focused on what matters most.